COMMONLY ASKED GUEST QUESTIONS




STAYS LESS THAN 28 DAYS:
* 30 or more days prior to the arrival date - CANCELLATION FEE $300 or 25% of total Rental Amount, whichever is greater
* Between 30 and 15 Days of Arrival - CANCELLATION FEE 50% of total Rental Amount
* Within 15 Days of Arrival - NO REFUND

STAYS GREATER THAN 28 DAYS & LONGER
* 60 or more days prior to the arrival date - CANCELLATION FEE $750 or 25% of total Rental Amount, whichever is greater
* Between 60 and 30 Days of Arrival - CANCELLATION FEE 50% of total Rental Amount
* Within 30 Days of Arrival - NO REFUND
Travel Protection Insurance is made available with your reservation. Often the cost of Travel Protection Insurance is less than the cancellation fee. Travel Protection Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. For more information on the terms and conditions contact Guest Services at 805-900-6000 for more information or click here. (Travel Protection)



While no one expects to damage a vacation rental property, accidents do happen. PDP is an insurance product from Customized Service Administrators (CSA). The insurance product allows travelers to protect themselves from additional expenses should damage occur to a vacation rental property during their stay. Once purchased, travelers are protected for up to a maximum of $5,000 against accidental damage to the rental home. Depending on your property, property damage policies are available in $1500, $3000 or $5000 increments. Simply report any damage that occurred during your stay. Don't be afraid to report the damage - that's why you buy insurance! Click here for Travel Protection and Property Damage Protection description of coverage.



Unable to travel because you're sick? No problem! Trip Cancellation coverage keeps you from losing your vacation savings if you need to cancel for a covered reason. Travel Protection is offered by Customized Service Administrators (CSA) and covers more than just change in travel plans. Travel Protection Insurance can be purchased up to the time of final payment. Click on the appropriate topic for complete description of coverage for Travel Protection and Property Damage Protection.



Check-in after 4:00 p.m. Check-out by 11:00 a.m. Often we have another traveler checking in the same day, please be courteous to our housekeeping teams in giving us adequate time to prepare for our next guest. Also, please move your parked auto(s) from assigned parking space(s) to public streets.



We know you are excited to start your vacation. Contact us before your arrival date for early check-in.



As outlined in the rental agreement, refundable security deposits are returned within 10 days of check-out. It typically takes 3-5 days, depending on your bank, before the credit appears on the booking credit card.



Seven Sisters Vacation Rentals properties are keyless. A unique door code is provided for the duration of your stay. Your door code and other information about your rental property can be found in the Glad to Have You - Seven Sisters Vacation Rentals smartphone app.
Apple iTunes Store / Android Google Play



Seven Sisters Vacation Rentals properties are well stocked with professionally laundered linens and towels.



A few of our favorites are While Foods and Costco - exit Los Osos; Ralphs - exit Madonna Road; and California Fresh - exit Pismo Coast Shopping Plaza, 5 Cities Drive. For a full listing of area services, restaurants, and events download our GLAD TO HAVE YOU - Seven Sisters Vacation Rentals smartphone app.
Apple iTunes Store / Android Google Play



Yes! We post Last Minute Deals through FaceBook. Most properties offer mid-week specials (save when staying on Monday, Tuesday and Wednesday nights), and weekly and monthly special pricing is available.



Yes! Some properties are available for long term rentals, typically 30-120 days in duration. Contact a reservationist to assist in locating a long term rental. (805) 900-6000  |  Seven Sisters Vacation Rentals 



For the safety of our guests, no food or seasonings are left in the vacation rentals. Many of our properties have built-in gas BBQ centers, while others have a Webber charcoal BBQ. Many of our vacation rentals have beach gear available too. It's best to check your property description for a complete listing of amenities. 

Most guest pack or rent locally: Beach towels, chairs and toys.  

Food prep items to bring along: Paper plates, plastic utensils, favorite ground coffee, tea, cooking seasonings and oils, bottled water, and charcoal BBQ for Webber grills.



Glad to Have You is Seven Sisters Vacation Rentals' smartphone app. Our helpful app gives you specific information about your property, for instance: driving directions, wifi login, access codes, amenities, and other helpful information about your property and area services.

Once you have the app on your smartphone, login with the email address used to make the reservation and arrival date. Once online, you can invite other family and friends to join. Download the Seven Sisters Vacation Rentals GLAD TO HAVE YOU smartphone app
Apple iTunes Store / Android Google Play