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FAQ's

We understand the hesitation to travel in light of COVID-19. Family is our number one priority, and we want you to make the best travel decision for your family’s safety and well-being. Everyone deserves something to look forward to, and we look forward to hosting your family when this stress recedes. 

We have adopted more flexible policies during this challenging time: 

Speak with our reservation specialists to assist with moving an existing reservation to a future date. Our cancellation policy (less than 60 days before arrival date) has been relaxed. 

Here are your options: 

 Reservations with an arrival date before April 14, 2020 can reschedule any time in 2020 with no penalty; or cancel with a refund (less the Convenience Fee & of course the security deposit and cleaning fee is refunded too). 

 Existing reservations with an arrival date after April 14, 2020 are subject to the standard cancellation policy.






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